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Technical Support

Find solutions to technical issues and learn about our supported formats and specifications.

Technical Specifications

📊

Supported Formats

  • •WAV (48kHz/24-bit)
  • •MP3 (320kbps)
  • •AIFF (48kHz/24-bit)
  • •FLAC (lossless)
💻

System Requirements

  • •Modern web browser
  • •Audio playback capability
  • •Sufficient storage space
  • •Stable internet connection
🔧

Software Compatibility

  • •Major DAWs supported
  • •Common video editors
  • •Streaming software
  • •Media players
🎧

Audio Quality Issues

Low Audio Quality

Symptoms:

  • ⚠Distorted sound
  • ⚠Low bitrate audio
  • ⚠Compression artifacts

Solutions:

  • ✓Verify you downloaded the high-quality version
  • ✓Check if using correct format (WAV/320kbps MP3)
  • ✓Re-download from original source
  • ✓Ensure proper audio export settings

Volume Issues

Symptoms:

  • ⚠Too quiet/loud
  • ⚠Inconsistent levels
  • ⚠Clipping audio

Solutions:

  • ✓Use audio normalization
  • ✓Check master volume levels
  • ✓Apply proper gain staging
  • ✓Use audio limiters if needed
📁

File Formats Issues

Format Compatibility

Symptoms:

  • ⚠File won't play
  • ⚠Editor doesn't recognize format
  • ⚠Conversion errors

Solutions:

  • ✓Use supported format for your platform
  • ✓Convert using professional tools
  • ✓Download correct format version
  • ✓Update media software/codecs

Metadata Issues

Symptoms:

  • ⚠Missing track info
  • ⚠Incorrect tags
  • ⚠File organization problems

Solutions:

  • ✓Use metadata editing software
  • ✓Re-download with full metadata
  • ✓Manually add correct information
  • ✓Organize files systematically
🎮

Software Integration Issues

DAW Compatibility

Symptoms:

  • ⚠Import failures
  • ⚠Plugin conflicts
  • ⚠Playback issues

Solutions:

  • ✓Update DAW software
  • ✓Check format compatibility
  • ✓Clear software cache
  • ✓Use supported sample rate

Streaming Software

Symptoms:

  • ⚠Audio desync
  • ⚠Streaming artifacts
  • ⚠OBS integration issues

Solutions:

  • ✓Configure correct audio settings
  • ✓Use appropriate bitrate
  • ✓Set proper audio buffer
  • ✓Update streaming software

Still Having Issues?

Our technical support team is here to help you resolve any technical problems.

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