Find solutions to common problems when purchasing music through our partner platforms.
If you've been charged multiple times or experiencing serious payment issues, contact the store's support immediately using the emergency contacts below.
Your payment method was declined by the store.
Verify your card has sufficient funds
Check if your card allows international purchases
Try a different payment method
Contact your bank to authorize the transaction
Payment appears to be processing but doesn't complete.
Wait 15 minutes before trying again
Check your email for confirmation
Don't submit multiple payments
Contact the store's support if persists
Unable to download purchased tracks.
Check your internet connection
Clear browser cache and cookies
Try a different browser
Use the store's desktop app if available
Downloaded files are corrupted or won't play.
Download the file again
Try a different download location
Check if your device supports the format
Contact store support for fresh download links
Unable to create an account on the store platform.
Try a different email address
Check if email confirmation is required
Ensure password meets requirements
Clear browser data and try again
Completed purchase not appearing in account.
Allow up to 24 hours for processing
Check spam folder for receipts
Verify the purchase email matches account email
Contact store support with transaction ID
If you're still experiencing issues, our support team is here to help guide you through the process.